Refund policy

REFUND & RETURN POLICY

30-Day Return Eligibility

We offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • Items must be in the exact condition received—unused, unworn, and in their original packaging with all protective blade guards, sheaths, and tags intact.

  • You must provide a receipt or proof of purchase.

  • Important: Returns must be requested prior to posting. Items returned without prior authorization will not be accepted.

To initiate a return, contact us at josh@theconsideredkitchen.com. Once approved, we will provide instructions on how and where to safely send your package.

Damages & Order Issues

Please inspect your order immediately upon delivery. If an item arrives damaged, defective, or incorrect, contact us straight away with photographs of the product and outer packaging so we can evaluate the issue. For damaged or defective goods, return postage costs will be covered by us in accordance with UK statutory consumer rights.

Carbon Steel & Japanese Blade Care Exceptions

High-performance Japanese kitchen tools require specific handling and care. Please note the following regarding natural material characteristics versus manufacturing defects:

  • Patina vs. Rust: The natural darkening or development of a patina on carbon steel blades and cookware is expected, harmless, and desirable as a protective layer. Rust, however, is a result of moisture exposure or improper drying and is classified as care neglect rather than a product fault. Refunds will not be issued for surface rust.

  • Edge Chipping: High-carbon Japanese blades are ground extraordinarily thin to deliver superior cutting performance. Consequently, edges are vulnerable to chipping if used incorrectly (e.g., cutting through bones, frozen foods, hard seeds, or twisting on hard boards). Edge micro-chipping occurs through usage and is not a manufacturing defect.

  • Full maintenance guidance can be found on our Knife Care & Maintenance page.

Non-Returnable Items & Sale Goods

We cannot accept returns or issue refunds for:

  • Gift cards.

  • Personalised, custom-engraved, or altered goods.

  • Items purchased on clearance or final sale.

Exchanges

The fastest way to exchange an item is to return your original purchase once authorised. Once the return is accepted and inspected, you can place a separate purchase for the replacement item.

Refund Processing

We will notify you once we have received and inspected your returned item to confirm whether the refund is approved. If approved, the purchase amount will be automatically refunded to your original payment method. Please allow up to 10 working days for your bank or card issuer to process and clear the funds back into your account.