Shipping & Returns

Dispatch Schedule
We ship via Royal Mail Tracked 24. Our scheduled collection days are Tuesday and Thursday.

We process and pack orders as quickly as possible. As a small team dedicated to careful packing, we appreciate your patience. Once scanned into Royal Mail’s network (typically the evening of collection), you will receive automated tracking information via email.

UK Rates & Delivery Rules
All orders are shipped within the UK using tracked services. Orders over £150 qualify for complimentary delivery. For orders under £150, the following flat rates apply:

  • Non-Knife Orders: £4.99 flat rate

  • Knife & Bladed Orders: £7.99 flat rate (Includes required Age-Verified service)
Please note: Royal Mail Tracked 24 typically arrives next day, but may occasionally take up to two working days.

Age Verification & Delivery Policies
In compliance with the UK Offensive Weapons Act 2019, all parcels containing culinary knives or bladed tools are shipped using Royal Mail's Age-Verified Delivery service:

  • Adult Signature Required: Delivery must be accepted in person by an adult (18+). You will be required to present a valid photo ID (Passport or UK Driving License).

  • No Safe Place Delivery: Couriers are strictly prohibited from leaving bladed items in safe places, drop boxes, automated lockers or with neighbours. If you may not be home, please consider providing a workplace or alternative address at checkout.

  • Redelivery: Royal Mail will make two delivery attempts and provide rescheduling links via tracking if you miss a delivery.

Returns & Exchanges
We want you to be thoroughly satisfied with your kitchen tools. If you wish to return an item, we accept returns on unused and unopened items within 30 days of delivery.

  1. Initiate Your Return: Email us at josh@theconsideredkitchen.com with your order number and return request before sending your item back.

  2. Return Shipping: Return postage costs are the responsibility of the buyer, unless the item arrived damaged or defective.

  3. Packaging Requirements: Ensure items are packed securely with ample padding. If returning knives, ensure blade sheaths are firmly secured to protect transit handlers. We cannot issue refunds for items damaged during return transit due to insufficient packaging.

  4. Damaged Goods: If an item arrives damaged or defective, contact us immediately with photographs of the product and outer packaging. We will cover return postage costs and issue a replacement or full refund under UK consumer rights laws.

  5. Refund Processing: Once received and inspected, refunds will be processed back to your original payment method within 10 business days.